A Success Story: Corilab

Diagnostic Medical Center

Online since: 2023
Operational channels: Website, VoIP
Languages: Italian
AI model: NLP-V (proprietary)

Total Queries

Unique Users

Pricing Information

Information Requests

Booking Inquiries

Assistance Requests

Inquiries between 7 PM and 8 AM

Weekend Inquiries Saturday and Sunday

Generated ROI

Positive Feedback

Negative Feedback

24/7 Availability:
Answer patient questions anytime, even outside of business hours, improving satisfaction and reducing wait times.
Simplified Bookings:
Allow patients to book appointments, exams, and visits quickly and independently, directly from the website or via VoIP Telephony.
Up-to-date Information:
Provide clear and immediate information on schedules, fees, services, and exam preparations.
Reduced Workload:
Free up staff from repetitive tasks, such as answering frequently asked questions, allowing them to focus on more important duties.
Personalized Communication:
Offer targeted and relevant responses based on each patient’s specific needs, enhancing the overall experience.
New Patient Acquisition:
Use the chatbot to collect contact information and generate new leads, expanding your patient base.
System Integration:
Connect the chatbot to your management system to automate processes and further streamline operations.
Data Analysis:
Gain valuable insights into patient questions and needs to improve your services and optimize communication.
Multilingual Support:
Communicate with patients of different nationalities, providing an inclusive and accessible experience for everyone.

Immediate Responses:
Get real-time information and assistance without waiting on the phone or sending emails.
Fast and Easy Bookings:
Book appointments and services in just a few clicks, saving time and effort.
Clear and Accessible Information:
Find all necessary information on schedules, fees, services, and exam preparations in one place.
Personalized Communication:
Receive responses and suggestions relevant to your specific needs.
24/7 Availability:
Get assistance even outside of business hours, when you need it most.
Greater Autonomy:
Manage your bookings and get information independently, without interacting with staff.
Reduced Stress:
Avoid long phone waits and complex communications, getting quick and accurate answers.
Multichannel Accessibility:
Interact with the clinic via website, WhatsApp, or VoIP Telephony, choosing your preferred channel.
Communication in Your Language:
Interact with the chatbot in your native language, feeling more comfortable and understood.